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Financial OmbudsmanIf you have a complaint about your bank, insurance company or financial firm � you can usually get things sorted out satisfactorily simply by contacting the firm and explaining what�s gone wrong. But what if that still doesn�t settle matters? If you�ve already complained direct to your bank, insurer or finance firm and are still unhappy, the Financial Ombudsman Service may be able to help.
what is an ombudsman?We talk to Juliana Campbell, who joined the Financial Ombudsman Service four years ago, becoming Britain�s first BME ombudsman in financial services � and a key member of the largest ombudsman scheme in the world.
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