The Charity Commission:
Making Good Intentions Count

The Charity Commission is an immensely rewarding place to work. Not only do we see the difference charities make, we have an impact on their role in both the UK and abroad. So we understand that charities need more than good intentions to succeed – it’s our job to ensure that they deliver on these too.

We’re the official, independent regulator and registrar for the hugely diverse range of charities in England and Wales. This means that it’s our responsibility to make sure every one of the 190,000 registered charities is using its money legally, efficiently, and effectively – all the while ensuring that public trust and confidence is maintained.

As the regulator of registered charities in England and Wales, we are uniquely placed to promote an understanding of the law, compliance and good practice. What makes us stand-out is the positive impact that our hard work has on people’s lives around the world – every single day.

The sector we regulate is very diverse and we firmly believe that by ensuring that our people are drawn from the widest pool, better reflecting our customer base, we can continue to provide top quality services.

Like many public sector organisations, there’s a lot more variety on offer here than you might imagine. To keep the Charity Commission running smoothly we need people from a wide range of educational backgrounds and jobs including: operational leaders and managers, research analysts, lawyers, accountants, policy, intelligence and investigation specialists and Contact Centre advisers to name just a few.

We have four main Work Areas:
Charity Services Directorate provides one-to-one services to a wide range of customers including charities, their trustees and the public.

Types of Roles:
• Contact Centre Advisers and Managers
• Liaison Officers (and Account Managers) for the largest charities
• Case Officers who provide advice and give legal consents to charities
• Operational Managers responsible for ensuring the effective delivery of quality services

Policy and Effectiveness Directorate develops the policies and plans that ensure that the Commission is an effective, efficient and modern regulator.

Types of roles:
• Policy Advisors who develop and propose options to determine present and future direction;
• Research Officers who analyse and interpret data and information sources to support policy;
• Press Officers who handle media interest in the Commission’s work and wider sector;
• Outreach Officers who provide advice and support to charities on rights and responsibilities.

Legal and Compliance Directorate is specifically tasked with delivery of the Commission’s statutory function to proactively identify and investigate abuse in charities and ensure they comply with the law.

The Directorate also includes the Commission’s International Programme supporting the development of a healthy non-governmental not-for-profit sector worldwide.

Types of roles:
• Case Officers who assess complaints and carry out compliance visits to charities
• Investigators, who run high risk investigations and statutory inquiries into allegations of abuse
• Outreach Officers working with the sector to prevent abuse taking place in the first place
• Legal Advisers providing specialist advice on legal compliance, policy work and running litigation cases

Charity Information and Corporate Services Directorate
The Charity Information team ensures that charities are transparent to their beneficiaries, donors, and the wider public. They maintain the Register of Charities and seek to improve the range and accessibility of information available to the public.

Types of roles:
• Promoting prompt filing of accounts and annual returns;
• Supporting charities in preparing accurate accounts and returns;
• Ensuring the timely, accurate and accessible presentation of public information.

The Corporate Services teams provide key specialist services which support workforce and workplace transformation and enable the Commission to deliver its key objectives and meet efficiency targets.

Types of roles:
• IT and Procurement specialists.
• HR professionals.
• Diversity and Internal Communications experts
• Finance professionals.

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