Contact Us
Whether you've spotted something that needs updating, want to ask about how we rate a particular casino, or have feedback on a review, this is the page to use. We read every message that comes in, and while we can't offer personal gambling advice or resolve disputes with individual operators, we're happy to help with questions about how Non Gamstop Casinos works.
What We Can Help With
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, including Curaçao-licensed operators, their bonuses, games and payment options. We're best placed to answer questions such as:
- Why a particular site appears (or doesn't appear) in our rankings
- How our editorial scoring works and what criteria we weigh
- Corrections — if a bonus term, payment method or rating on this site is out of date
- General queries about how non Gamstop casinos operate for GB readers
- Suggestions for brands or topics you'd like us to cover
What We Can't Help With
We're a review and comparison site, not a casino operator, payment processor or regulator. That means we're not able to:
- Process withdrawals, deposits or account verification — that sits entirely with the casino you've signed up with
- Resolve a dispute over a bonus, bet or closed account — contact the operator's own support team directly, since each brand listed here, including Betmica and Kikibet, handles its own customer service
- Provide financial, legal or gambling-addiction counselling — if gambling has stopped feeling like entertainment, our Responsible Gambling page has practical next steps
- Reinstate a UK self-exclusion — Gamstop and its participating operators manage that process, not us
Before You Get in Touch
A few things are worth checking first, since they answer most of the questions we receive:
- If your question is about a specific brand's licence, bonus terms or game selection, our full breakdown on Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed covers the current top-rated sites in detail
- If you want to understand our process — how we score and rank operators, and where our revenue comes from — that's explained on our About Us page
- If you're querying a term on this site, our Terms and Conditions page sets out how the content and any affiliate relationships work
How We Handle Your Message
When you contact us, we treat the details you share as confidential and use them only to respond to your query. We don't sell contact details to third parties, and we won't add you to marketing lists without your say-so. Please avoid sending sensitive financial information — account numbers, card details or ID documents — through any contact channel, since we can't act on those regardless and they're best kept between you and your casino or bank.
Response Times
We aim to get back to genuine queries as promptly as we can, though as a small editorial team we can't guarantee same-day replies to everything. Urgent account or payment issues will always be resolved faster by contacting the casino in question directly, since they hold the account and the funds — not us.
A Note on Age and Responsible Play
Non Gamstop Casinos is intended for readers aged 18 and over. If you're contacting us because gambling has become difficult to control, we won't judge and we won't lecture — but we'd point you toward our Responsible Gambling page rather than try to give advice we're not qualified to give. Choosing to play at a casino outside the Gamstop scheme is a personal decision, and plenty of readers do so simply because they want a wider range of welcome offers, faster payment options or games not available through UK-licensed sites — we're just here to help you compare them clearly.